Lava Loft Stairwell Chandelier - 3 Balls

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Learn more

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Learn more

At YIOSI lamp, we understand that your lighting should reflect the uniqueness of your space. Thanks to our close collaboration with crystal chandelier manufacturers, we offer a customization service that you won't find at other online or local lighting stores. If you can't find the perfect chandelier on our website, whether due to size, color, style, or any other specification, don't hesitate to reach out to us at support@yiosilamp.com — we're always here to help. Start by exploring the wide range of crystal chandelier styles we offer on our website, and let us assist you in creating a lighting solution that perfectly matches your vision.

Customize Design, Size & Color

If you have a specific light design in mind and can't find it on our website, we can help.

Simply send us an email at support@yiosilamp.com with the following information:

• An image or design drawing of the chandelier you want.
• The specific color you want for the base, such as gold or chrome.
• The specific dimensions (width, depth, and height), like W 32” X D 10” X H 10”.

Not sure what size to choose for your space? No worries, call us and we can answer your chandelier size questions and guide you in choosing the right size.

Our designer will get back to you within 1-2 business days with more clarifying questions or a quote.

Ready to customize a unique chandelier just for you? Contact us now.

Simple and Efficient Customization Process

We understand that time is of the essence, especially for custom projects. Our streamlined process ensures your custom lighting is efficiently produced and delivered on time. Here’s how it works:

• Initial Consultation: Contact our team to discuss your project and requirements.
• Design Phase: Work with our designers to finalize your custom lighting design.
• Production: Once the design is approved, our craftsmen begin crafting your custom lighting fixtures.
• Delivery: Your custom lighting will be delivered to your doorstep, ready to install and use.

Our commitment to quality and customer satisfaction means you can trust YIOSI lamp to deliver exceptional custom lighting solutions to meet your needs and timelines.