Below FAQ are some common concerns of our clients before purchasing the items, if you have other questions, please just send it to service@yiosilamp.com.
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  • Pre-Sale Questions
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  • Returns and Refunds
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 2 hours!

Pre-Sale Questions

A: Yes, Yiosilamp is headquartered in the United States.

A: Yiosilamp products are produced by high-quality Lamps manufacturers around the world and undergo strict quality checks before being shipped to customers.

A: Typically, depending on stock and warehouse location, items in your order may be shipped separately.

To check your order status, please follow these steps:

  1. Log into your account using the "Login" link at the top right of the page.
  2. Navigate to "My Orders" in your account dashboard to view the status of all your orders.
  3. Click "View Order" to see detailed status updates and history for each order.

If you don't have an account, you will receive an email with tracking information once your order ships. You can also contact customer service for updates.

The following terms describe the status of your order:

  • Payment Successful: Your payment has been received.
  • Processing: Your order is being prepared for shipment.
  • Shipped: Your order has been shipped.
  • Delivered: Your order has been delivered to the specified address.
  • Canceled: Your order has been canceled.
  • Returned: Your order has been returned and refunded.
A: Yes, Yiosilamp’s customer support team is available with limited service on weekends and holidays, though response times may be slightly delayed.

Shipping and Delivery

Yes, Yiosilamp offers international shipping to many countries and regions. Shipping fees and delivery times vary depending on the destination.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

A: Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order is shipped.

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Returns and Refunds

A: Yiosilamp offers a 30-day return policy. Items must be in their original, unused condition and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.

A: To initiate a return, please contact customer service to obtain a Return Merchandise Authorization (RMA) number and follow the instructions for returning the item. Once the return is processed, a refund will be issued to the original payment method.

A: Once the returned item is received and inspected, refunds are typically processed within 5-7 business days.

Products and Warranty

A: Yes, Yiosilamp products come with a one-year limited warranty that covers manufacturing defects. The warranty does not cover normal wear and tear, misuse, or accidental damage.

A: To request warranty service, please contact customer service with proof of purchase and a description of the issue. We will assess your request and provide further instructions.

A: You can download product manuals and installation instructions from the "Support" page on the Yiosilamp website. If you can't find the information you need, please contact customer service for assistance.

Other Common Questions

A: Yes, Yiosilamp offers discounts for bulk purchases. Please contact the sales team for more information and a quote.

A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. You'll receive updates on new products, promotions, and news.

A: You can download product manuals and installation instructions from the "Support" page on the Yiosilamp website. If you can't find the information you need, please contact customer service for assistance.

Unable to find satisfactory answers ? Contact Support