Total Delivery Time ：
Processing Time + Shipping Time
Processing Time:
Order processing time is 1–10 business days.
Shipping Time:
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Standard Shipping: Approximately 4–8 weeks
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Expedited Shipping: Approximately 2–3 weeks
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Fast Delivery Items (In-Stock in Your Country): Approximately 1–2 weeks
If your item is not labeled as a Fast Delivery item, it will default to Standard Shipping, and you can expect to receive your order within 4–8 weeks.
(Orders are shipped from our overseas warehouse. Tracking information is typically updated within 2 weeks, and delivery may take 5–6 weeks.)
There Are 3 Types of Shipping Scenarios:
1.Fast Delivery Items (Estimated Arrival: 1-3 Weeks
This means we have inventory available in your country and can ship locally.
2. Standard Shipping (Estimated Arrival: 4-8 Weeks)
Items will be shipped from our overseas warehouse to your shipping address.
3. Expedited Shipping (Estimated Arrival: 2-3 Weeks)
This is an optional upgrade from Standard Shipping for customers who need their items sooner.
Example:
“I’m moving into a new house in 3 weeks and purchased a chandelier. Since Standard Shipping takes 4–8 weeks, I chose Expedited Shipping to ensure the package arrives before I move in.”
How to Request Expedited Shipping:
To ensure your order is handled as expedited, please do one of the following:
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Add a note in the “Order Notes” section at checkout, stating “Expedited Shipping”
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Email us within 24 hours of placing your order at support@yiosilamp.com so our team can prioritize your shipment.
Important Notes:
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Expedited shipping incurs additional charges, which differ from standard shipping rates.
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To get an exact quote for expedited shipping to your location, feel free to email us any time.
Due to high demand, some items may go out of stock before we can restock them. Don’t worry — if this happens, we’ll notify you via email before processing your order.
Shipping Country & Time Limit
| Transportation method |
Shipping countries |
Shipping time |
(Expedited Shipping) |
United States, United Kingdom,
Austria, Belgium, Germany, Denmark,
Spain, France, Republic of Ireland, Italy,
Netherlands, Portugal, Sweden,
Syria, Estonia, Finland, Greece,
Iceland, Latvia, Lithuania, Norway,
Poland, Romania, Switzerland,
Czech Republic, Ukraine, Australia, New Zealand |
2–3 weeks (extra cost will be needed) |
(Standard Shipping) |
United States, United Kingdom,
Austria, Belgium, Germany, Denmark,
Spain, France, Republic of Ireland, Italy,
Netherlands, Portugal, Sweden,
Syria, Estonia, Finland, Greece,
Iceland, Latvia, Lithuania, Norway,
Poland, Romania, Switzerland,
Czech Republic, Ukraine, Australia, New Zealand |
4–8 weeks (free shipping) |
*If you are not in the shipping country, you can contact our customer email support@yiosilamp.com to ask if we can provide shipping to your country or region
Work with Customs for clearance.
Depends on the products' availability, products will be shipped from our warehouse in the United State or overseas. If it is shipped from overseas, in rare cases, it may require you to contact Customs to provide validating information and pay import taxes if there is any. Unfortunately, that is something out of our control.
Unfortunately, only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment. Note: Please contact us before submitting the information to Customs.
How will my order be shipped?
Most fixtures will be shipped by UPS, FedEx, EMS, or USPS. For any specific delivery needs, please contact our Customer Support at support@yiosilamp.com
Where will my order be shipped from?
Depends on the products' availability, products will be shipped from our warehouse in the United States or Overseas.
What if there is shipping damage?
Please get in touch with us within 48 hours if there is any shipping damage. Shipping companies (like UPS, FedEx, DHL) only accept shipping damage claims within one week after delivering the product. Therefore, you will be responsible for any cost related to the shipping damage if you do not contact us within one week.
How can I track my package?
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool.
What if I cannot find my package?
In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.
